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GENERAL FAQ'S
Got Any Questions?
GENERAL FAQ'S
1 How can your billing process help increase my income?
The core concepts of seamless billing are precise claims submissions and prompt follow-ups. If either of the 2 processes are not carried out effectively, your income will be stuck in a rut. ACP Billing acts as your internal team and takes total control of the core concepts. The result is a smooth revenue cycle and enhanced income generation.
2 Should I still hire an internal team to coordinate with you for the billing process?
With ACP Billing at the helm, you don't really need a dedicated billing team. Your usual administrative team is good enough to manage authorizations,filing, and basic coordination. As we take care of A-Z of your billing process, your administrative team will get more time to focus on other administrative tasks.
3 How can you access our ERP Software?
Once you enter into a contract with us, we will request the login credentials for secure access. On the other hand, if you maintain a server-based software, we will choose a remote access app after getting your seal of approval. Yes, you have total control of the access preferences.
4 Will I still be informed about the billing aspects from time to time?
Of course! You can get realtime information about claim status and patient account balances by checking your software at any time. Besides, we will also generate periodic financial reports to keep you informed about the progress.
5 Are you HIPAA compliant?
Yes! Our HIPAA policies are on point, and our staff members are trained to abide by the HIPAA guidelines regarding patient privacy and health information protection. Our business agreement document will give you a clear picture of our HIPAA policies.
1 How do I send you the data on my bills? I am afraid there are quite a lot of pending bills.
If you have an ERP software, we can directly retrieve the data from your medical records. You can also send us your superbills via fax or email. Once we have everything in one place, we will set about ensuring effective claims management and revenue generation. And, data security is our guarantee!
2 How can I reach your team to clarify my queries or concerns?
As soon as you partner with us, you will be assigned a dedicated billing manager for seamless coordination and prompt responses. You can reach him via email or phone calls for quick resolution of your queries.
3 Can you handle authorizations and verifications?
Absolutely! Our team is adept in handling pre-authorizations, obtaining insurance details, and due verifications. This helps cut weed out discrepancies at its roots, ensuring seamless revenue flow.
4 How much do you charge?
We custom design our billing services to suit your requirements, and the pricing plans vary depending on specifications. However, be assured that there are no hidden charges whatsoever. Talk to our team today for pricing details (please add number or email ID here)
5 Can I sign up with you on an ad hoc basis, till my pending bills are cleared?
Yes! We are easy that way. Our month-to-month contract can be terminated as soon as your pending bills are cleared, without entailing any penalty.
5 Ok I am convinced and keen to take up your services. How do I go about it?
We are super glad! Fill our contact form, sit back, and relax! Our team will respond promptly and walk you through the steps to partner with us!